AI Shopping Assistant
Your store's smartest sales associate
A shopping assistant that lives on your store — answering personal questions, handling objections, and recommending products based on what each shopper actually needs. A sales associate that knows your entire catalog and never takes a day off.
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Why Now
The way people buy has changed. Storefronts haven't caught up.
The doubt that kills conversions
Every online purchase has a moment of hesitation. “Will this fit?” “Is this worth it?” “What if there's something better?” In a physical store, a good sales associate resolves that doubt in seconds. Online, customers are left to figure it out alone — and most leave.
Decision fatigue is real. When shoppers can't get answers quickly, they don't buy. They open a new tab, read Reddit, or just close the browser. The sale dies not because the product was wrong — but because the doubt wasn't addressed.
The biggest brands already know this
Amazon launched Rufus to answer shopping questions inside search. Walmart deployed Sparky into ChatGPT for in-conversation commerce. Shopify merchants saw a 14x increase in orders from AI agents. AI-assisted purchases grew 11x between 2024 and 2026.
The shift isn't coming — it already happened. Consumers now expect to ask questions and get real answers, not scroll through FAQ pages. The brands that meet shoppers in conversation are the ones converting. The rest are losing customers to the ones that do.
Two Surfaces, One Intelligence
The assistant lives where your shoppers are
Full conversational chat
A sidebar assistant that handles the questions your support team used to answer — and turns them into sales. Recommends products based on what each shopper actually needs, handles objections with your brand voice, and explains tradeoffs the way a great salesperson would.
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Embedded on every product page
The assistant lives right on your product pages — surfacing the questions other shoppers are asking and answering doubts before they're even typed. “How does this fit?” “What pieces can I pair this with?” Answered with social proof and real data, right where the purchase decision happens.
140 customers asked about fit and style.
What else are customers asking?
Mobile-First
78% of your shoppers are on their phone
Most e-commerce traffic is mobile — but most product pages were designed for desktop. Tiny text, buried specs, impossible navigation. Shoppers bounce because finding answers is too hard on a small screen.
The assistant is built mobile-first. Full conversations, product recommendations, and proactive question chips — all designed for thumbs, not mice. No pinching, no zooming, no frustration.
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Early Results
The numbers that matter
Conversion Lift
Across early beta partners
Higher AOV
Higher cart values compound
Fewer Returns
Better-informed purchases
*Data from beta partners across a range of verticals
How We Work
White-glove, not self-serve
We build it with you
Our team connects to your catalog, configures your brand voice, and deploys the assistant to your store. You don't touch a line of code — we build on top of the stack you already have.
Smart optimization
Kinect continually learns from every conversation. It reoptimizes responses, flags missed configurations, and surfaces questions your catalog doesn't answer yet.
Continuous improvement
We ship improvements weekly and run quarterly deep-dives into what's working — what shoppers are asking, where they convert, and where we tune next.
What This Unlocks
Your on-site assistant is just the beginning
The same intelligence layer that powers your on-site assistant can represent your brand on AI platforms — ChatGPT, Google, Perplexity. Walmart deployed Sparky into ChatGPT for in-conversation commerce. We've helped brands do the same.
But on-site conversion comes first. Once your assistant is learning from every conversation on your store, extending that intelligence to external platforms is a natural next step — not a separate product.
ChatGPT
Build interactive shopping experiences inside ChatGPT with OpenAI's Apps SDK and Agentic Commerce Protocol.
Power in-conversation checkout in AI Mode and Gemini through Google's Universal Commerce Protocol.
Perplexity
Submit product feeds for richer recommendations and enable one-click checkout via the Merchant Program.
“We saw conversion lift in the first week. The assistant doesn't just answer questions — it sells the way our best team members do.”
— Beta partner, D2C brand
Give your store a voice
Join our beta partners and see what conversational commerce can do for your brand.
Get Early Access